Conduct management

About the online training programme

Conduct management refers to the set of procedural skills that organisations and professionals employ in their attempt to address and resolve discipline problems at work. It includes acknowledgment of responsible behaviours, correction of irresponsible and inappropriate behaviour, gentle verbal reprimands, time-out for employees, notification of colleagues, reinforcement systems and a corporate code of conduct.

Course contents

This series of courses consists of the following video lessons, as well as an exam:

  1. Emotional decisions & behaviour
  2. Free will
  3. Situationalism
  4. Dominating themes
  5. Mental framework
  6. The mental environment
  7. Abandon fear
  8. Darwinism
  9. Stress blocks information
  10. Mental spiral


“MAC’s courses are very suitable for our employees; good quality content is what we look for.”

Rob Veersma
Global Energy Community
“Really well structured and easy to follow content that is varied in delivery in order to keep the reader engaged. Looking forward to seeing more from the MAC in the future!”

Erika Rabadia
Manager Trading Surveillance

Our Labels

Entrima and Market Abuse Centre (MAC) are the two labels we operate to provide learning services for professionals in the commodity & energy markets.

Content & Context

Entrima’s mission is to transfer knowledge regarding the business, controls & operations of parties in (or relating to) the wholesale markets.

Conduct & Culture

MAC’s mission is to facilitate the prevention & detection of misconduct and to foster proper behaviour in organisations. This is achieved via training, periodic updates and increased awareness.

More information?
Download our Course Guide


Market Abuse Centre facilitates prevention & detection of market abuse. We set learning standards for minimum required knowledge and provide training accordingly.


We offer a comprehensive curriculum of online self-study training courses regarding a wide variety of topics.

Overview of our Courses


For more information please contact us on [email protected]
Beursplein 5
1012 JW Amsterdam
Chamber of Commerce
VAT number
Bank Account
IBAN NL25ABNA0828446555