Both rationale and emotions relate to the decision-making process of human beings. This automatically implies that both ratio and feelings impact our actions or behaviour. Psychological aspects, including mental traps, can impact a professional’s performance, as well as one’s attitude. The decision-making process of human beings is optimised by various natural strategies. Heuristics are examples of these; they are cognitive strategies. Framing concerns another mental strategy to optimise the decision-making process. Other anomalies lead to the same. All these cognitive biases impact our behaviours.

This series of courses consists of the following video lessons, as well as an exam:

1. Cognitive anomalies
2. Heuristics
3. A list of heuristics
4. An example of heuristics: Gambler’s fallacy
5. An example of heuristics: Loss aversion
6. An example of heuristics: Self-serving bias
7. Framing
8. Language & culture create frames
9. The thinking-speaking-acting connection
10. An example of framing:
11. Tversky & Kahneman’s research experiment
12. Anomalies
13. An example of an anomaly: Greed & fear
14. An example of an anomaly: Herd behaviour
15. An example of an anomaly: Sunk cost fallacy
16. Coping with mental traps & biases