About the online training programme

Both rationale and emotions relate to the decision-making process of human beings. This automatically implies that both ratio and feelings impact our actions or behaviour. Psychological aspects, including mental traps, can impact a professional’s performance, as well as one’s attitude. The decision-making process of human beings is optimised by various natural strategies. Heuristics are examples of these; they are cognitive strategies. Framing concerns another mental strategy to optimise the decision-making process. Other anomalies lead to the same. All these cognitive biases impact our behaviours.

Course contents

This series of courses consists of the following video lessons, as well as an exam:

  1. Cognitive anomalies
  2. Heuristics
  3. A list of heuristics
  4. An example of heuristics: Gambler’s fallacy
  5. An example of heuristics: Loss aversion
  6. An example of heuristics: Self-serving bias
  7. Framing
  8. Language & culture create frames
  9. The thinking-speaking-acting connection
  10. An example of framing:
  11. Tversky & Kahneman’s research experiment
  12. Anomalies
  13. An example of an anomaly: Greed & fear
  14. An example of an anomaly: Herd behaviour
  15. An example of an anomaly: Sunk cost fallacy
  16. Coping with mental traps & biases


“MAC’s courses are very suitable for our employees; good quality content is what we look for.”

Rob Veersma
Global Energy Community
“Really well structured and easy to follow content that is varied in delivery in order to keep the reader engaged. Looking forward to seeing more from the MAC in the future!”

Erika Rabadia
Manager Trading Surveillance

Our Labels

Entrima and Market Abuse Centre (MAC) are the two labels we operate to provide learning services for professionals in the commodity & energy markets.

Content & Context

Entrima’s mission is to transfer knowledge regarding the business, controls & operations of parties in (or relating to) the wholesale markets.

Conduct & Culture

MAC’s mission is to facilitate the prevention & detection of misconduct and to foster proper behaviour in organisations. This is achieved via training, periodic updates and increased awareness.

More information?
Download our Course Guide


Market Abuse Centre facilitates prevention & detection of market abuse. We set learning standards for minimum required knowledge and provide training accordingly.


We offer a comprehensive curriculum of online self-study training courses regarding a wide variety of topics.

Overview of our Courses


For more information please contact us on [email protected]
Beursplein 5
1012 JW Amsterdam
Chamber of Commerce
VAT number
Bank Account
IBAN NL25ABNA0828446555